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There are several possible reasons for this:
You are presented with several different options to find the missionary or project you’re looking for. You don’t need to fill out all of the fields, or even more than one. The more you choose or fill in, the more specific your search will be. Once you’ve filled in at least one field, you will hit the blue ‘Search’ button at the bottom to reveal your results.
"Missionary or Project Name:" This should be your primary search option. You may enter any name here, first or last, or any part of the project name. It does not need to be a full name (i.e. John and Jane Doe). Most often, the best idea is to just enter a last name (i.e. Doe) or a key word in the project name (i.e. water). Keep in mind that if you misspell their name it will come up short. Capitalization doesn’t matter.
"Designation ID:" If you happen to know the fund identification number for a staff member or project, which would most often be given to you by your missionary or a staff member, you can enter it here. This can the best way to find a specific project or missionary, especially if you can’t find it using the other search methods above. Do not include dashes, pound signs (#) or any other characters; numbers only. For example, use 4200902 instead of 4200-902.
Once you have clicked the blue ‘Search’ button, your Search Results will be displayed below. You will see a list of results, with green navigation buttons at the bottom to show more pages of results.
The search results correspond to the search fields described above. You will see something like this:
John and Jane Smith – Personal Support
Country: India | Area: Asia | Fund ID: 1234567
The big green words are the actual people or projects you can give to. Click the green words to donate to this person(s) or project. The words right after the name, in grey (‘Personal Support’ in the example above) correspond to the four accounts described just above. Note that ‘Fund ID’ is the same as the Designation ID.
If this doesn’t answer your question, and you haven’t been able to find your answer in any other steps, please feel free to contact us and we will be glad to help you with our online donation process. Click Here to Contact Us.
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